Scaling a Low-Income Energy Efficiency Program


When the Tennessee Valley Authority (TVA) launched the $42.7 million Smart Communities Extreme Energy Makeovers (EEM) initiative with the goal of working with seven community-based project teams to provide no-cost home energy upgrades to approximately 3,400 income-qualified households in under three years, they turned to Milepost as a trusted strategic planning, communications and project management partner.


During the planning phase, we supported TVA with internal team organization and development, community recruitment and selection, and project team engagement and onboarding. Our focus during the planning phase was to foster a collaborative environment that ensured TVA could provide adequate support to the community-based project teams as their efforts scaled while maintaining flexibility for local needs. We then helped TVA and their partners successfully navigate rigorous project guidelines and tight timelines during the implementation phase by developing streamlined work processes and templates, integrated data and reporting systems, and optimized communications across all stakeholders.  


Milepost was instrumental in helping TVA and its many partnering organizations exceed project goals. In the span of a few years, EEM completed 3,420 home energy upgrades that generated $40.95 million in direct economic impact to local communities and created approximately $500 in annual electricity bill savings for each participating household. We created user-friendly reporting templates, guides, communications frameworks and project performance scorecards to ensure TVA and its partners stayed on schedule and within budget every step of the way.

A video highlighting the incredible impacts of this project is accessible here.



  • Project Management
  • Strategic Planning
  • Communications Support
  • Stakeholder Engagement
  • Training & Teambuilding
  • Messaging & Storytelling
  • Facilitation


Tennessee Valley Authority


3 years


Project Lead:

Luke Gebhard Ask Me Questions