Milepost offers insight to help you innovate, transform and lead.

We provide strategic and engagement consulting services to help organizations adapt and thrive in a world challenged by environmental and social change.

Our Strategies


Develop beautiful, compelling communications

Effective communication is part art, part science. Milepost develops communications strategies, content and visuals that exemplify your brand, engage your audience and drive conversation and action.

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Discover and solve critical operational challenges

Milepost collaborates with companies to view problems through broadened observation using a lens of opportunity rather than constraint – to see around, beneath and beyond silos, shrinking resources, competitors and shifting markets.

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Design cost-effective, people-centered engagement programs

Relationships are at the heart of engagement. Milepost helps you strengthen crucial relationships within your team and with customers through insight-driven research and iterative design informed by stakeholder feedback.

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Our Expertise

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Behavior Change
Icon For Building Performance
Building Performance
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Change Management
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Climate Adaptation
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Customer Outreach & Engagement
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Design & Branding
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Energy Efficiency
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Food Systems
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Strategic Planning
See how we use it

Our Projects

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"The Milepost team is always pushing the envelope to give us creative, fresh approaches that are on the leading edge of industry thinking – even break-through."

- Valued Utility Client

Our Insights

Utilities, shout your public power story year-round

Public power utilities can leverage their unique benefits to better serve their...
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How to Build Authentic Trust with Customers: A Guide for...

Using positive touchpoints to drive customer engagement.
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The Secret to Positive Utility-Customer Relationships

Use programs to increase customer satisfaction, brand loyalty, and trust.
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What Consumers Want: Smart Devices, Support, Lower Bills...

Implications for utilities from the SECC 2021 State of the Consumer report
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