Multifamily Strategic Energy Management: Customer Engagement for a Hard to Reach Market



Join us for a free webinar!

September 20, 2018 

11am to 12pm Pacific Time



As gas and electric utilities across the country continue to search for ways to better engage with customers, there remains a question around what can be done for customers living in multifamily housing. Classified as a “hard to reach” market, the complexity of multiple audiences, including property owners, management, onsite staff and residents from a wide variety of backgrounds, has made this a difficult group to engage.

Milepost has developed a utility driven, energy education and engagement offer for multifamily customers based on the core principles of Strategic Energy Management (SEM) and key learnings from Puget Sound Energy’s MF SEM pilot.


This webinar will cover:

  1. Staff engagement and education strategies
  2. Resident engagement and education opportunities
  3. Cost savings and non-energy benefits for property owners
  4. Funding strategies to help utilities offer MF SEM


About the Presenters

Julie Hayes

Milepost Consulting, SPC

Julie is a Utility Program Strategist and has been with Milepost Consulting for almost 8 years now, supporting energy efficiency related program design, communications and strategic engagement for utilities from Seattle to Nashville. She was the project lead for PSE’s MF SEM pilot and is currently supporting the development of TVA’s MF SEM pilot. She lives in Seattle and makes a point of getting on a horse at least once a week.


Elly Bunzendahl

O’Brien and Company

Elly is a Senior Project Associate at O’Brien and Company, a green building and sustainability consulting firm that builds capacity within all phases and approaches associated with the built environment. She specializes in multifamily program design, behavior-based energy saving solutions and building science and was the technical lead on PSE’s MF SEM pilot. Elly lives in Seattle and makes a point to always bring snacks to meetings.




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