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    • Discover and Solve Critical Operational Challenges
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    • Develop Beautiful, Compelling Communications
  • Monster Detective Collective

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The Secret to Positive Utility-Customer Relationships

Use programs to increase customer satisfaction, brand loyalty, and trust.
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What Consumers Want: Smart Devices, Support, Lower Bills...

Implications for utilities from the SECC 2021 State of the Consumer report
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ESG: Sustainability Frameworks Are Growing Up

What is ESG, and how can you get started?
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Election Reflection: The Work Ahead

As a B Corporation, we again feel compelled to signal a call to action to the...
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In the "Year of P," It's Paramount to Pivot, Position and...

These B Corps are persevering with their P skills.
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