How to Build Authentic Trust with Customers: A Guide for...
Using positive touchpoints to drive customer engagement.
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Our Insights
The Secret to Positive Utility-Customer Relationships
Use programs to increase customer satisfaction, brand loyalty, and trust.
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What Consumers Want: Smart Devices, Support, Lower Bills...
Implications for utilities from the SECC 2021 State of the Consumer report
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Messaging Frameworks: The Foundations of Engagement
To engage with your stakeholders, start with the messaging framework.
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Facing 2021 Unafraid: What the Business World Needs Most...
Seek the adventure in adversity.
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Election Reflection: The Work Ahead
As a B Corporation, we again feel compelled to signal a call to action to the...
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In the "Year of P," It's Paramount to Pivot, Position and...
These B Corps are persevering with their P skills.
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Milepost's Challenge to Change Giveback
"When we are no longer able to change a situation, we are challenged to change...
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The Unacceptable Paradigm of Environmental Inequity
It's impossible to build a sustainable world without addressing inequality.
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The World's Biggest Work From Home Pilot Project
As the status quo changes from a cubicle to the kitchen counter, how will we react?
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Out of the Box, Into a Bowl
Working with what we have to make life a little more delicious.
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What If We Turned Off Gravity?
Adapting to a new world order in which we might as well have turned off gravity.
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Can Your Boss Do a Handstand?
While handprints are harder to measure than footprints, they have the potential for...
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How Annual Report Planning is JUST LIKE Holiday Gift Giving!
Reduce stress and apply the rules of gift-giving to report planning.
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Making Monsters and Badgering Parents to a Better World
Kids can be a serious force in reducing household energy waste.
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Energy Efficiency: Still the Biggest Bang for the Buck
A good deal of energy waste can be avoided with little sacrifice and simple action.
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Energy on Demand: Preparing Residential Customers for...
Utilities are considering new solutions around residential billing.
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Five Utility Challenges of Electrification
The latest "surge" in electricity presents challenges for utilities.
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Residents Well Worth the Effort in Multifamily SEM
Yes, there is value in engaging multifamily residents!
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Beyond the Data: What Office Depot and TVA Learned
Data can be priceless - or worthless, unless companies can see beyond the data to...
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Mind the Gap: Getting Your Team of Today Ready for the...
Your utility can embrace innovation, adapt more nimbly and work more effectively,...
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Emerge from the Summer Haze and Finish the Year Strong
The sun is setting on the time left to hit your 2018 targets.
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SEM for Multifamily Part II
Strategic Energy Management (SEM) for Multifamily: Guess what? SEM Works!
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10 Best Practices for Telling Your Story
Effective strategies for telling your story more effectively in 2018.
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SEM for Multifamily
Strategic Energy Management: Can a proven strategy for the commercial and industrial...
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From Inc. to SPC
Milepost transitions from Inc. to SPC, deepening our commitment to corporate social...
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Reporting: Are you getting what you need from it?
Lessons learned on why some reporting efforts fail at driving action.
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A Search for the Win-Win
Lessons from my year exploring a utility-led solution to low-income energy burdens.
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Harnessing the Power of People
Five tips for engaging stakeholders in the success of your program, initiative or...
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Bad Meetings Killed the Dinosaurs
Meetings. We all have them, but you're probably underestimating just how much time...
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How to Solicit and Value Employee Input
The single biggest problem in communication is the illusion it has taken place.
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You're Probably Wrong About Customer Service
Challenge these 4 big assumptions to turn your customers into advocates.
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Sustainability: Urban Leaders Are Listening
New York, L.A. and Nashville navigate sustainability despite varying priorities.
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Battling our Water Crisis: Issues and Potential Solutions
What is happening on (and under) the ground and what viable solutions exist?
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The Evolution of the Utility
Utilities must focus on a service-oriented business model to stay relevant.
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Yes, But What Do You Do?
Give more credit to your grout - the bathroom floor will never look the same.
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