Our Insights

What Consumers Want: Smart Devices, Support, Lower Bills...

Implications for utilities from the SECC 2021 State of the Consumer report
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ESG: Sustainability Frameworks Are Growing Up

What is ESG, and how can you get started?
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Messaging Frameworks: The Foundations of Engagement

To engage with your stakeholders, start with the messaging framework.
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Election Reflection: The Work Ahead

As a B Corporation, we again feel compelled to signal a call to action to the...
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SOARing Against the Odds with Carpe Mundi

In the face of adversity, choose to SOAR!
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In the "Year of P," It's Paramount to Pivot, Position and...

These B Corps are persevering with their P skills.
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Milepost's Challenge to Change Giveback

"When we are no longer able to change a situation, we are challenged to change...
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The Unacceptable Paradigm of Environmental Inequity

It's impossible to build a sustainable world without addressing inequality.
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The World's Biggest Work From Home Pilot Project

As the status quo changes from a cubicle to the kitchen counter, how will we react?
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Out of the Box, Into a Bowl

Working with what we have to make life a little more delicious.
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What If We Turned Off Gravity?

Adapting to a new world order in which we might as well have turned off gravity.
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Can Your Boss Do a Handstand?

While handprints are harder to measure than footprints, they have the potential for...
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How Annual Report Planning is JUST LIKE Holiday Gift Giving!

Reduce stress and apply the rules of gift-giving to report planning.
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Making Monsters and Badgering Parents to a Better World

Kids can be a serious force in reducing household energy waste.
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Energy Efficiency: Still the Biggest Bang for the Buck

A good deal of energy waste can be avoided with little sacrifice and simple action.
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Energy on Demand: Preparing Residential Customers for...

Utilities are considering new solutions around residential billing.
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Five Utility Challenges of Electrification

The latest "surge" in electricity presents challenges for utilities.
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Residents Well Worth the Effort in Multifamily SEM

Yes, there is value in engaging multifamily residents!
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Beyond the Data: What Office Depot and TVA Learned

Data can be priceless - or worthless, unless companies can see beyond the data to...
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Mind the Gap: Getting Your Team of Today Ready for the...

Your utility can embrace innovation, adapt more nimbly and work more effectively,...
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Emerge from the Summer Haze and Finish the Year Strong

The sun is setting on the time left to hit your 2018 targets.
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SEM for Multifamily Part II

Strategic Energy Management (SEM) for Multifamily: Guess what? SEM Works!
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10 Best Practices for Telling Your Story

Effective strategies for telling your story more effectively in 2018.
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SEM for Multifamily

Strategic Energy Management: Can a proven strategy for the commercial and industrial...
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From Inc. to SPC

Milepost transitions from Inc. to SPC, deepening our commitment to corporate social...
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Reporting: Are you getting what you need from it?

Lessons learned on why some reporting efforts fail at driving action.
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A Search for the Win-Win

Lessons from my year exploring a utility-led solution to low-income energy burdens.
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B-ing the Change

Why it's more important than ever to be a B Corp.
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Harnessing the Power of People

Five tips for engaging stakeholders in the success of your program, initiative or...
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Bad Meetings Killed the Dinosaurs

Meetings. We all have them, but you're probably underestimating just how much time...
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How to Solicit and Value Employee Input

The single biggest problem in communication is the illusion it has taken place.
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You're Probably Wrong About Customer Service

Challenge these 4 big assumptions to turn your customers into advocates.
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Sustainability: Urban Leaders Are Listening

New York, L.A. and Nashville navigate sustainability despite varying priorities.
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Battling our Water Crisis: Issues and Potential Solutions

What is happening on (and under) the ground and what viable solutions exist?
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The Evolution of the Utility

Utilities must focus on a service-oriented business model to stay relevant.
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Yes, But What Do You Do?

Give more credit to your grout - the bathroom floor will never look the same.
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