Utilities, shout your public power story year-round
Public power utilities can leverage their unique benefits to better serve their...
Read Post
Our Insights
How to Build Authentic Trust with Customers: A Guide for...
Using positive touchpoints to drive customer engagement.
Read Post
The Secret to Positive Utility-Customer Relationships
Use programs to increase customer satisfaction, brand loyalty, and trust.
Read Post
What Consumers Want: Smart Devices, Support, Lower Bills...
Implications for utilities from the SECC 2021 State of the Consumer report
Read Post
Messaging Frameworks: The Foundations of Engagement
To engage with your stakeholders, start with the messaging framework.
Read Post
Facing 2021 Unafraid: What the Business World Needs Most...
Seek the adventure in adversity.
Read Post
Election Reflection: The Work Ahead
As a B Corporation, we again feel compelled to signal a call to action to the...
Read Post
In the "Year of P," It's Paramount to Pivot, Position and...
These B Corps are persevering with their P skills.
Read Post
Milepost's Challenge to Change Giveback
"When we are no longer able to change a situation, we are challenged to change...
Read Post
The Unacceptable Paradigm of Environmental Inequity
It's impossible to build a sustainable world without addressing inequality.
Read Post
The World's Biggest Work From Home Pilot Project
As the status quo changes from a cubicle to the kitchen counter, how will we react?
Read Post
Out of the Box, Into a Bowl
Working with what we have to make life a little more delicious.
Read Post
What If We Turned Off Gravity?
Adapting to a new world order in which we might as well have turned off gravity.
Read Post
Can Your Boss Do a Handstand?
While handprints are harder to measure than footprints, they have the potential for...
Read Post
How Annual Report Planning is JUST LIKE Holiday Gift Giving!
Reduce stress and apply the rules of gift-giving to report planning.
Read Post
Making Monsters and Badgering Parents to a Better World
Kids can be a serious force in reducing household energy waste.
Read Post
Energy Efficiency: Still the Biggest Bang for the Buck
A good deal of energy waste can be avoided with little sacrifice and simple action.
Read Post
Energy on Demand: Preparing Residential Customers for...
Utilities are considering new solutions around residential billing.
Read Post
Five Utility Challenges of Electrification
The latest "surge" in electricity presents challenges for utilities.
Read Post
Residents Well Worth the Effort in Multifamily SEM
Yes, there is value in engaging multifamily residents!
Read Post
Beyond the Data: What Office Depot and TVA Learned
Data can be priceless - or worthless, unless companies can see beyond the data to...
Read Post
Mind the Gap: Getting Your Team of Today Ready for the...
Your utility can embrace innovation, adapt more nimbly and work more effectively,...
Read Post
Emerge from the Summer Haze and Finish the Year Strong
The sun is setting on the time left to hit your 2018 targets.
Read Post
SEM for Multifamily Part II
Strategic Energy Management (SEM) for Multifamily: Guess what? SEM Works!
Read Post
10 Best Practices for Telling Your Story
Effective strategies for telling your story more effectively in 2018.
Read Post
SEM for Multifamily
Strategic Energy Management: Can a proven strategy for the commercial and industrial...
Read Post
From Inc. to SPC
Milepost transitions from Inc. to SPC, deepening our commitment to corporate social...
Read Post
Reporting: Are you getting what you need from it?
Lessons learned on why some reporting efforts fail at driving action.
Read Post
A Search for the Win-Win
Lessons from my year exploring a utility-led solution to low-income energy burdens.
Read Post
Harnessing the Power of People
Five tips for engaging stakeholders in the success of your program, initiative or...
Read Post
Bad Meetings Killed the Dinosaurs
Meetings. We all have them, but you're probably underestimating just how much time...
Read Post
How to Solicit and Value Employee Input
The single biggest problem in communication is the illusion it has taken place.
Read Post
You're Probably Wrong About Customer Service
Challenge these 4 big assumptions to turn your customers into advocates.
Read Post
Battling our Water Crisis: Issues and Potential Solutions
What is happening on (and under) the ground and what viable solutions exist?
Read Post
Sustainability: Urban Leaders Are Listening
New York, L.A. and Nashville navigate sustainability despite varying priorities.
Read Post
The Evolution of the Utility
Utilities must focus on a service-oriented business model to stay relevant.
Read Post
Yes, But What Do You Do?
Give more credit to your grout - the bathroom floor will never look the same.
Read Post
